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Unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover.

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I'm an analyst, consultant, & keynote speaker who helps #customerexperience leaders & #CX solution providers understand & overcome their obstacles to success.
 Founder & Principal Analyst at Metric Sherpa, Inc.  Advisory Board at CX Accelerator.  Advisory Board at Quality Assurance & Training Connection.

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Lisa Martin

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